SHIPPING AND RETURN POLICY

 

General Information

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure to have  the correct address including all relevant and/or required information (abbreviations, street numbers, building/apartment numbers, etc.).

 

WHERE DO WE SHIP? 

​G-FLEX FITNESS ships to most countries worldwide. All packages are shipped either via regular post (Canada POST for domestic shipping) or via registered courier service (USPS or DHL). All Items shipped outside of Canada may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered by us.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

G-FLEX FITNESS is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, strikes, or delays once the package has exited Canada.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

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HOW MUCH IS SHIPPING?

Shipping & Handling Charges are as follows:

DOMESTIC (Canada post)

 Flat rate depending on the order (weight, timeframe)

 

INTERNATIONAL

Courier service rates are determined based on location.

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HOW LONG BEFORE I CAN RECEIVE MY ORDER?

The normal processing time for domestic orders is 4 - 7 business days (Monday - Friday) and 14-30 business days internationally. Due to the high volume of orders and Covid-19 Protocols, please allow additional time for processing orders.

Please keep in mind that shipping times could vary during holidays or restocks.

 

HOW DO I CHANGE OR CANCEL MY ORDER?

We cannot cancel or change an order once it has been placed.

 

​ DELIVERY CLAIMS:

If you are experiencing a non-delivery or your tracking number states that your package was delivered but you have not received it, we encourage you to follow up with your local post office or you can file a claim with them.

G-FLEX FITNESS is no longer responsible for that package once the status is updated to “In transit”.

 

Return policy and refunds:

 If 30 calendar days have gone by since your purchase, we unfortunately cannot offer you a refund.

No refund will be issued for lost, stolen, abandoned, undeliverable or incorrectly addressed shipments.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Email gflexxfitness@gmail.com for details regarding how to request a return.

The buyer is responsible for paying for the shipping costs to return a purchased item. Shipping costs are non-refundable. Please note if you are eligible for a refund, the cost of return shipping will be deducted from your refund if applicable.

If you are shipping back an item over $75, you should consider using a trackable shipping service (UPS, FEDEX, DHL). We don’t guarantee that we will receive your returned item.

 Please note it could take up to 20 business days to process your refund once we receive the item.

Exchange: We have a Strict no Exchange policy.